Customer support
How can we help?
We reply to every message within one business day. For urgent move-day issues, call us — the same driver crew answers the line.
Frequently asked questions
Quick answers to common questions before and during a move.
Can I change my pickup or delivery address?
Yes, as long as the van has not yet left the origin city. Call or message us with your track number and the new address. If the route changes zones, the estimate may update.
What is the delivery window?
Direct Express: 1–3 days from pickup. Shared Load: about 5–7 days. Your exact window is confirmed after booking and shown with your tracking code.
Do I need to be present for pickup and delivery?
Yes. The driver needs a contact person at both ends to sign the inventory and release the items. If you cannot be there, a designated adult with your track number may sign in your place.
How do you handle building certificates of insurance?
We email a COI to your building within two hours of request. Include the building name and management contact in your booking notes so we can address it correctly.
Can I ship just one item?
Absolutely. Our minimum is $150 and covers one item or a few boxes. The same van and driver handles everything from pickup to delivery.
What if something is damaged?
Document the damage and send photos with your track number within 24 hours of delivery. We review every claim directly and do not route you through a third party.
Send us a message
Tell us what is happening and we will get back to you within one business day. If your question is about an existing move, include your track number.