Terms of service
Last updated: August 2026
These terms describe the agreement between you and Duma Mimi Moving for small-load moving services on the I-95 corridor.
Booking and payment
Quotes are based on the items, addresses and pickup date you provide. A booking is confirmed only after we accept your request and issue a booking code. Payment timing is confirmed with your booking. The price is fixed in the contract once inventory and access are confirmed.
What we move
We carry household items, furniture, appliances and boxed personal goods. We do not transport hazardous materials, firearms, live plants, perishable food, cash or jewelry. If you are unsure about a specific item, ask us before booking.
Cancellations and changes
You may change your pickup date or item list at no charge up to 48 hours before the scheduled pickup. Cancellations within 24 hours of pickup may be subject to a cancellation fee. Changes to the destination address after the van has departed may result in additional charges.
Liability
We are liable for loss or damage caused by our negligence during loading, transit and unloading, subject to the limits described in our tariff. We are not liable for pre-existing damage, items packed by the customer without our involvement, or delays caused by weather, traffic or building access restrictions.
Governing law
These terms are governed by the laws of the State of New York. Any dispute will be resolved in the courts of New York County.
Privacy policy
Last updated: August 2026
We collect only the information we need to provide a moving quote and complete your move.
What we collect
We collect names, phone numbers, email addresses, pickup and delivery addresses, item lists, pickup dates and any special instructions you provide. We also collect tracking data needed to complete the move.
How we use it
We use your information to prepare quotes, schedule drivers, communicate with you during the move, process payment and comply with legal obligations. We do not sell your personal information to third parties.
Who we share it with
We share information only with our drivers and crew members who need it to perform the move. We may share addresses with building management for certificate-of-insurance requests. We do not share information with marketing partners.
How long we keep it
We keep move records for three years to support claims, disputes and legal requirements. You may request deletion of your contact information after the move record period has ended.
Your rights
You may request a copy of the information we hold about you, ask us to correct it, or request deletion where the law allows. Contact us at help@dumamimi.example.
Tariff
Last updated: August 2026
This tariff describes the rates and rules that apply to Duma Mimi Moving services. All prices are in US dollars.
Minimum charge
Every move has a minimum charge of $150. This covers the truck, driver and basic handling for a single item or small load.
Item pricing
Furniture and custom items are priced as max($60, round(W × H × L × 0.015, 2)), with dimensions measured in inches. Flat-rate items:
- Medium box (18 × 18 × 16) — $70
- Interior door — $150
- TV under 64" — $100
- TV over 65" — $150
- TV over 80" — $200
Heavy-item surcharge
Any item weighing more than 75 lb is subject to a 1.5× multiplier on the line price for that item.
Route factors
Moves along the I-95 corridor are priced by item. Longer distance or less common routes may carry a route factor applied to the total. This is shown in your quote before booking.
Storage and waiting time
Storage is available by request and billed weekly. Waiting time at pickup or delivery caused by customer delays is billed at $75 per hour after the first 30 minutes.
Claims
Damage claims must be reported within 24 hours of delivery with photos and a description. We aim to resolve claims within 14 business days.
Accessibility
Last updated: August 2026
Duma Mimi Moving is committed to making our website and services accessible to everyone.
Our website
We aim to follow WCAG 2.1 Level AA guidelines for web accessibility. This includes keyboard navigation, readable text contrast, form labels, and screen-reader friendly markup. If you encounter a barrier, let us know and we will fix it.
Communication
We can provide quotes and booking confirmations by email or phone, whichever works best for you. If you need information in a different format, contact us and we will accommodate your request.
On the move day
Our crew can walk through the home with you to identify fragile or valuable items, answer questions in plain language, and adjust the plan if you need extra time. Please tell us about any accessibility needs when you book so we can prepare.
Feedback
If you have an accessibility concern or suggestion, email us at help@dumamimi.example or call +1 (718) 200-4637.
