Frequently asked
questions

For most items we use Width × Height × Length in inches × 0.015, with a $60 minimum per custom item. Standard medium boxes are $70 each. Interior doors are $150 flat. TVs: under 65" $100, over 75" $200, over 100" $300. The final quote also considers stairs, elevator access, long carries and distance. Every move has a $150 minimum.

The $150 minimum is the smallest charge for any move. If the calculated item total is below $150, the final price becomes $150. If the item total is above $150, you pay the calculated total.

Yes. Once the inventory, addresses and access are confirmed, the price is written into the contract as a binding estimate. It does not change on moving day unless the inventory or access changes.

Deposit terms are confirmed with your booking. You always see the price before we ask for payment details — and the figure is fixed in the contract once inventory and access are confirmed.

Enabled methods are shown in the calculator at checkout (cash, Zelle, and/or card). Card payments may include a small processing fee when Stripe is offered. You choose the method before you confirm the order.

No. We specialize in small loads long distance on I-95 — from one item to a studio between the New York metro and Florida. We are not local “movers near me,” and we are not a full-house van line.

Floor without elevator, long carries, packing service, extra stops, fragile crating, or a larger inventory than listed. Tell us about access when you book so the binding price stays accurate.

Northbound return legs often have open capacity. Ask when you quote — if a return departure fits your dates, we can price that lane. See the Schedule page for published Florida → New York dates.

For shared-load departures, 3–5 days is usually enough. For dates at the end of the month or around holidays, a week or more is safer. Peak southbound months (September–January) fill earlier.

You choose the pickup date on a published departure. Direct Express delivers in 1–3 days; Shared Load in about 5–7 days. We confirm the exact window after booking.

Call or message us with your booking code as soon as you know. If the van has not left the origin city, we can usually move the date at no charge. Last-minute changes may be limited by open slots.

The van carries several small loads on the same trip. Each load is kept separate, inventoried and delivered to its own address. Shared loads cost less than a dedicated truck because the route is shared.

Direct Express prioritizes speed (about 1–3 days) with fewer stops. Shared Load groups several small shipments on the same corridor trip (about 5–7 days) at a lower rate. Both use our own vans — not a broker marketplace.

Contact support with your booking code before the van is dispatched. Cancellation and any deposit rules are confirmed in your booking email. Same-day cancellations after dispatch may not be refundable.

Yes for New York metro pickup windows that include Saturday and Sunday on many schedules. Exact departures are listed on the Schedule page — always book a published date, not a generic weekend promise.

We run small loads on the I-95 corridor between the New York metro and Florida — including New Jersey, Pennsylvania, Delaware, Maryland, DC, Virginia, the Carolinas and Georgia stops along the way. See New York to Florida movers for the main route.

Yes. The driver needs a contact person at both ends to sign the inventory and release the items. If you cannot be there, a designated adult with your booking code may sign in your place.

We plan building access before the van arrives. Stairs, elevators, loading docks and long carries are factored into the quote. Let us know about walk-ups, narrow halls or time windows when you book.

Direct Express: 1–3 days from pickup. Shared Load: about 5–7 days. Your exact window is confirmed after booking and shown with your tracking code.

On Direct Express, yes — loaded once, same van and driver door to door. Shared Load also stays on our equipment; we do not drop your boxes into a warehouse relay chain for “brokers.”

Yes when the published corridor departure covers that origin. Use the route pages or the calculator — if your ZIP is on the lane, we can quote it.

Yes — major Florida metros and many suburbs on the corridor schedule. Confirm your city on the quote; mid-state and Gulf / Atlantic spots are common destinations.

We move household items, office furniture, boxes, bins, rugs, mirrors, lamps, small appliances, student loads and interior doors. We do not move hazardous materials, firearms, perishable food or live plants.

Most customers pack boxes themselves. We provide the padding, edge protection and secure loading in the van. If you need full packing help, mention it in your booking notes and we can quote it.

Fragile pieces get furniture pads, edge protection and careful stacking. Glass, dishes, lamps and framed art are secured separately and never crushed by heavy items.

Yes. TVs are flat-rate by screen size: under 65" $100, over 75" $200, over 100" $300 — original boxes help. Artwork should be in original boxes if possible. Interior doors are a flat $150 each and do not need dimensions. Let us know about especially large or heavy pieces.

Yes. That is the point of a small-load carrier. One medium box or a single dresser still books — subject to the $150 move minimum.

Hazardous materials, explosives, firearms, illegal goods, perishable food, live animals or plants, and cash / high-value jewelry that belongs in personal luggage. Ask if you are unsure about batteries, liquids or chemicals.

Standard catalog items (medium box, interior door, TV size bands) do not need custom inches. Unusual furniture and custom pieces need W × H × L so the quote stays accurate.

Basic carrier liability is included. Additional valuation coverage is available for high-value items. Ask for details when you request a quote if you have artwork, antiques or electronics worth more than $500 per item.

A COI is proof that we carry the insurance your co-op or condo board requires. We file it within 24 hours, free of charge. Include the building name and management contact in your booking notes.

Document the damage and send photos with your booking code within 24 hours of delivery. We review every claim directly and do not route you through a third party.

We operate as a carrier on this corridor — our vans, our drivers, our schedule. We are not a lead-gen broker that auctions your load to unknown trucks.

Short holds are possible when the schedule needs a staging day — ask when you book. For summer student storage between terms, see the Storage page for how New York warehouse holds work with our corridor vans.

Yes — boxes, bins, mini-fridges and small furniture on published dates. Parents often book one small load south or north without hiring a full truck.

Yes. Partial loads between New York metro and Florida are a core use case — send only what you need for the season, not the whole house.

Every booking gets a tracking code like DM-7A3F or a DUMA track number. Enter it on the Track page to see pickup, transit and delivery status without calling.

Your booking code is in the confirmation email sent after you book. It is also shown on the booking receipt / success screen.

Call +1 (718) 200-4637 or use the contact form on the Support page. Include your booking code so we can pull up your move instantly.

Phone and messages are answered during East Coast business hours on weekdays; weekend coverage follows the dispatch schedule. For urgent day-of issues, call and leave your booking code.